Last Updated: April 5, 2019

CitySmarts Data Ltd. d.b.a. CitySmarts (“CitySmarts,” “we,” “us,” and “our”) recognize that a person or business (“you,” “your”) may be concerned about our use and disclosure of your personal information. Your privacy is very important to us. The following will inform you of the information that we may collect from you and how it is used.

  1. Information Collected
    Type of Information Collected

    We may collect personal information that can be used to identify you individually, such as your name, mailing address, phone number, email address, and credit card and other billing information.

    We also may collect non-personal information such as your IP address, device information, Internet browser used, and which of our web pages you have accessed.

    When Information is Collected

    We collect personal information from you when you provide it to us. For example, if you subscribe to our email newsletter, we may collect your name, mailing address, phone number, and email address.

    If you use a mobile device, we may collect information such as your device type, device identifiers (such as cell-ID), mobile service provider, and your actual and/or approximate location (such as latitude, longitude, signal strength) through GPS or cell tower information.

    If you use our website, we may obtain information about your general internet usage, including but not limited to access times, clicks and information on web beacons to improve the personalized service of our website. 

    If you communicate with us regarding our website or our services, we will collect any information that you provide to us in any such communication.

  2. Use of Information
    We use your information for providing, maintaining, evaluating, and improving our services and website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support.

    From time to time and based on your communication preferences, we may also use your information for online marketing efforts, including sending you news and information about our products, promotions, discounts, and incentives or to conduct surveys and collect feedback.

    We may also contact you to resolve disputes, collect fees, and provide assistance for problems with your account, orders, or use of our website.

  3. Sharing of Information
    We will not sell or otherwise provide your information to outside third parties for the purpose of direct or indirect mass marketing.

    We may, however,  share your information as follows:

    • With third parties for order processing, including payment networks and other entities in connection with the payment process and logistic providers;

    • We may provide anonymous reporting for internal and external clients;

    • In connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business;

    • Your personal information may be transferred to anyone who is helping us make the website and services available and functional, like technical agents, payment processing vendors, other subcontractors, and our affiliates and consultants;

    • As in any transaction, if you provide your credit card information to us for purchases, your credit card company will be provided with all relevant information about us, item(s) purchased, cost and other information necessary to process the transaction;

    • With your consent; and

    • We also may engage third parties to help us track and analyze anonymous information from users who visit the websites, purchase our products, use our services or the performance of advertisements.

  4. Security
    The security of your information is important to us. We take reasonable measures and follow generally accepted industry standards to protect your information that has been submitted to us. We restrict access to your information to CitySmarts’s employees, contractors, and agents who need to know that information in order to provide our services.

    Nonetheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. In the event that there is a security breach and your information is compromised, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws or regulations.

    Note that at this time, we do not store any credit card information or process any transactions directly on our website.

    By providing your email address to CitySmarts or communicating with CitySmarts via email, you are deemed to expressly consent to receive unencrypted email communications from CitySmarts in conjunction with any matter.

  5. Third-Party Privacy Policies
    You may be able to access third-party websites directly from our website. This policy does not apply when you access such websites. We cannot control how third-parties may use information you disclose to them, so you should carefully review the privacy policy of any third-party website you visit before using it or disclosing your personal information to its provider.

  6. Cookies
    A cookie is a small piece of data that is sent to your Internet browser from a web server and stored on the hard drive of your device. Cookies are often used to provide you with a customized experience or to collect anonymous statistical information about how you use our website and the location from which you access our website. At no time is any personal information stored within one of our cookies. Accepting cookies through your browser is a personal choice. You can still enjoy our website if you choose not to accept cookies.

  7. Other
    Please keep in mind that, whenever you voluntarily disclose personal information online, for example through email, discussion boards, or elsewhere, that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

    Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

  8. Amendments
    We may amend this policy from time to time by posting a revised version and updating the date at the top of this policy. The revised version will be effective at the time we post it. You may of course discontinue use of our website at any time.

    We encourage you to review this policy whenever you access or use our website to stay informed about our information practices. Your continued use of our website constitutes your acceptance of any amendment of this policy.

  9. Consent to this Agreement
    By using our website, you consent to the collection, use, disclosure, and retention of your information as specified above.

    You have the right to access information held about you in accordance with applicable privacy legislation. You may also request that we correct, modify or delete personal information that we hold about you subject to applicable privacy legislation by sending an email to

  10. Contact

    861-1641 Lonsdale Ave

    North Vancouver, BC

    V7M 2JS